HOW ARE ORDERS PROCESSED?

After your order is placed through the Hillsong Music Australia website, your payment is then processed through Secure Pay. After payment is made, your order is lodged with our customer service office for processing. Following this, our warehouse team ships your order according to the shipping preference given in your order (standard or express). You can log-in to our site and check your order status at any time. An explanation of terms is available below.

HOW DO I LOGIN TO THE NEW WEBSITE?

If you have had login details for our website previously, this unfortunately will not work in this new site. However, it's easier than ever to create a new account now! Simply click on 'Create Account' and fill out the contact details on the lower portion of the page. This account will give you access to see orders placed and real-time updates of where your order is up to, up until it is shipped from our warehouse.

HOW DO I RECEIVE MY DOWNLOADS?

Log into your account goto "My Downloads" menu option on the right hand side bar. This will bring up the page that should show your recent download purchases. Click on the download and select where on your computer you would like it saved.

CREDIT CARDS

We accept Visa, Mastercard and American Express.

        

WHAT'S THE DIFFERENCE BETWEEN PAL AND NTSC STANDARDS?

There are two TV video standards, PAL (Phase Alternating Line) and NTSC (National Television System Committee). The PAL format is used almost everywhere in the world except in Japan, Fiji, Philippines, North America, and most Central and South American countries. These countries use the NTSC format. The NTSC system forfeits video clarity to reduce flickering on the TV screen; however, PAL allows more flickering to gain an improvement in clarity. PAL format cannot be played on an NTSC-only TV and likewise, NTSC format cannot be played on a PAL-only TV. However, many TV’s, DVD & Video players currently made are compatible for both PAL and NTSC and can display both types of video. Check your TV manual, or with the manufacturer to be sure.

DO I HAVE TO PAY CUSTOMS/IMPORT CHARGES FOR MY ORDER?

Yes, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from hillsongmusic.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

HOW DO YOUR SPLIT BACKING TRACKS/BACKING TRACKS WORK?

Many of our albums have either a Split Backing Track or a Backing Track available. Backing Tracks have the lead vocal removed, enabling you to use your own live worship leader with the Hillsong music tracks and backing vocals. Split Tracks have the lead vocal removed and the backing vocals separated from the music, using left & right audio channels respectively, enabling you to adjust the levels to your liking.

WHAT IS A MUSIC BOOK CD?

A 'Music Book CD-ROM' is a music book on CD format. It is a CD-ROM that you use in your PC or MAC. You may print ONE copy of the sheet music for your personal purposes (performances, worship services, personal study, musical teaching, etc). We have Music Book CDs for many of our more recent albums.

PLUS...

In addition to what normal printed music books contain, the CD-ROMs include:

• Audio samples of each song (most recent releases only)
• RTF (rich text file for importing into projection programs) for every song on the album (God He Reigns only)
• Chord charts
• Lead sheets
• Piano score
• Overhead transparency style PDFs
• Brass / String modules where available

This is an ideal resource for all musicians and especially those involved in their local Church.

WHAT DOES YOUR SHEET MUSIC LOOK LIKE?

Click Here for samples of our sheet music.

DISCLAIMER

Please note that pricing and stock availability are subject to change without notice. Hillsong Music respects the rights of the consumer. No information given by any visitor or customer at this site will be sold to any third party.